"Couldn't have received better treatment"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred to the ophthalmology clinic at Donnington by Specsavers. I received an appointment very quickly. All of the people – on the telephone, receptionists and specialist were very polite and helpful. The specialist examined my eyes and explained what my problem was clearly and answered my questions in depth. I couldn’t have received better treatment.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Gene83

Thank you for taking the time to tell us of your experience at the Donnington Opthalmology Clinic which is provided by an outside organisation called The Practice.

I am pleased to read of your positive experience and that everything was explained clearly and was able to answer all of your questions satisfactorily.

Thank you again for sharing your comments with the TRAQS team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful