"Care and support was appalling"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as the patient),

My physio appointment (re this referral) is the ‘last stage’ of my recent healthcare experience (2011 – 2014) – one that has been very far from satisfactory.

The surgery itself was excellent & successful, but waiting times and all the associated bureaucracy, care & support was appalling and of 3rd world standard.

If you would like more information about the treatment received along my ‘healthcare journey’, please email me, I shall be happy to provide some details.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

From your comments it is clear that your referral was not processed by the TRAQS team as we did not exist at the outset of your treatment. However, we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful