"MSS Ward 20th-27th June 2014"

About: Royal United Hospital

I sent the email below to PALS. It was then forwarded to the CEO, Ward Manager and the Hotel Services Manager. The CEO asked that I send a copy to Hospital Reviews. "I stayed in the MSS ward at the RUH Bath from 20-27th June 2014. I had an unspecified bacterial infection and was thus in one of the side rooms of the ward. I write to say that I cannot praise enough all the staff with whom I made contact. Every one of them was professional in conduct, competent, diligent and above all cheerful. They all worked so hard as a team, this was quite obvious to me as a patient Nothing was ever too much trouble. I slept erratic hours during my stay and it was so much appreciated that if I missed meal times or my light was on at night one of the staff would come and talk to see how I was feeling. Please let the kitchen staff know that all the meals were great. Home made soups were very good indeed! I feel saddened by all the bad publicity that NHS and Bath Royal United Hospital receive and would like you to know that for the time I spent at the RUH the care was faultless. I thank them all. Kind regards, Bridget E. Middleton"

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Response from Royal United Hospital

We are delighted to receive your comments regarding your experience at the RUH. We will forward your comments about the MSS ward and the catering to the staff involved, whom I'm sure will be very grateful for your kind words. We wish you continued good health.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful