"My amazing water birth experience!"

About: New Cross Hospital / Maternity care

(as the patient),

We arrived at the MLU in the middle of the night and were welcomed warmly by the amazing staff (even at that late hour) and shown to our birthing suite. The room was gorgeous - huge, bright, clean, calming and all ours! We felt immediately relaxed and at ease.

All of the staff were fantastic - professional, friendly and above all dedicated to giving us the experience we wanted.

Our midwife, Lyndsay, was incredible. She made me feel like I could do it all myself - like I was in control. I know she made my husband feel like he was vitally important too. She talked us through everything and I knew she was always there but ultimately I felt like my husband and I were delivering the baby ourselves. Climbing into the lovely birthing pool felt instantly relaxing, with the lights dimmed and softly playing music in the background - perfect...

Our beautiful son was born a short while later and I reached down into the water and picked him up myself and my husband and I spent a long time just holding him and each other. We were not rushed - we were encouraged to enjoy this magical moment.

We were allowed home the same day but again we did not feel rushed.

I cannot speak highly enough about Lyndsay, her team and the MLU. I can honestly say that this was one of the two best days of my life - the other one being the birth of my first son which was also a wonderful water birth! !

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Response from The Royal Wolverhampton NHS Trust

Dear Happymommy

Thank you so much for your very postive patient experience on MLU. May I also take this opportunity to congratulate you all on the birth of your beautiful baby son.

I will share your comments with our staff on MLU.

Best wishes for the future!

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

Thank you so much for taking the time to post your comments relating to your patient experience in our Midwifery Led Unit. May I take this opportunity to congratulate you and your husband on the birth of your son! I will share your comments with our staff and wish you well for the future! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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