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Received contact in 2 hours

Posted By Open658

"Received contact in 2 hours"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was told by my doctor that I would receive a letter from TRAQS which I did within 2 hours, which I thought was highly commendable.

I had a phone call to ask which date suited me to see a consultant.

Then the next day I had another to say the consultant was not the right man for the procedure, so it has to be rearranged.

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG 9 years ago
Jennie Moore
TRAQS Patient Advisor, RAQS,
Telford and Wrekin CCG

Submitted on 12/08/2014 at 16:52
Published on Care Opinion at 18:41

Dear 'Open658'

We are pleased to hear that you were kept informed about your referral from beginning to end.

Thank you for taking the time to leave your feedback comments

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