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 Information for staff

"Received contact in 2 hours"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was told by my doctor that I would receive a letter from TRAQS which I did within 2 hours, which I thought was highly commendable.

I had a phone call to ask which date suited me to see a consultant.

Then the next day I had another to say the consultant was not the right man for the procedure, so it has to be rearranged.

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Dear 'Open658'

We are pleased to hear that you were kept informed about your referral from beginning to end.

Thank you for taking the time to leave your feedback comments

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful