"Waiting for a scan for severe abdominal pain"

About: The Queen Elizabeth Hospital / Gynaecology

(as the patient),

I was sent to the Queen Elizabeth hospital in King's Lynn to be seen by a gynaecologist who was abrupt, rude and belittling. I was sent for a scan to be checked for cysts on my ovaries, but the consultant dismissed the idea, leaving me in pain.

I was then passed onto the surgical team to be checked for bowel problems, which they claimed was definitely a gynae problem.

So I was left waiting around even longer, waiting (or thought I was) to see a gynae to be told I wasn't and that I wasn't going to be scanned now as it wasn't done after 19:00.

Great. I had been there since 13:30 to be told this at 20:00. I had more waiting to see a dr, who eventually turned up at 22:45 to tell us there was no guarantee of getting a scan the next day and was going to discharge with some pain relief and to wait for an appointment to go to outpatient.

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Response from The Queen Elizabeth Hospital

Thank you for your comments on your experience as a patient at this hospital. I am sorry that this was obviously a very unsatisfactory day for you and that we did not work well together to try and sort out your difficulties. I would be grateful if you could contact me either by telephone or email so that I can follow up your case with the teams concerned. I hope that you now have a satisfactory plan in place to address your problem of abdominal pain. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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