"Bishop Auckland ACU review"

About: Bishop Auckland Hospital

If you are given the option of going somewhere else then do not choose here. The consultant at Bishop ACU only works certain days a week and is away on holiday/ at another clinic on most occasions that I have called. So when you are told that you will get a follow up appointment in 6 weeks, this will be 4 months later. So each follow up appointment will take months before you even start any treatment. There is no sense of urgency at this place. Everyone know that the sooner you get fertility treatment done the better as fertility decreases with age. The nurses were ok. I have asked to be referred elsewhere and hope to never have to deal with Bishop again. The waiting time may be longer elsewhere but an extra months' wait in the beginning is much better than going to Bishop.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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