"Fantastic midwife, but some discharge delays "

About: Royal Stoke University Hospital / Maternity care

(as the patient),

Fantastic care during and immediately after delivery, especially from Midwife Sam (Jealane? ). The organisation the day after was not great, and rather than being discharged at 9am, this happened at 4pm. Entirely predictable issues were not addressed until discharge was imminent, with inevitable significant delays. But this was more than made up for by the midwife the day before.

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Response from University Hospitals of North Midlands

Dear "hiraeth",

I am really pleased that you had fantastic care from Samantha Jealouse please be reassured I will feed back your positive comments to her.I am sorry your care on the ward in relation to the discharge process was not as responsive as it could have been I will feed this back to the wards in order that they can seek ways of improving the pathway.

Thank you

Karen Meadowcroft

Head of Midwifery