"Visiting A and E re tonsillitis"

About: Hexham General Hospital

I attended A and E 27th July 2014, I had been suffering tonsillitis and was in quite a lot of pain, unable to swallow and generally feeling ill. The Nurse and Doctor who treated me were absolutely fantastic, the nurse put me at ease as I was extremely tearful and panicking as I was struggling to swallow. The Doctor was so kind and did not make me feel I was wasting their time as the department was very busy. We often forget the amazing care we receive from these special people, they are underpaid and over worked but had time to make me feel so much calmer and better. Thank you so much.

Story from NHS Choices

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Response from Hexham General Hospital

Dear Hazel, I am sorry your tonsillitis has caused you so much discomfort and distress. It is lovely to hear that the team in Hexham provided you with all the reassurance and kind care that you needed yesterday. Thank you for taking the time to share this and for your lovely tribute to our special staff. I hope the antibiotics have kicked in and that you can swallow now without too much discomfort. Best wishes, Annie

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