"Never allow anyone to be sent here!"

About: The Bradgate Mental Health Unit

What an amazingly disgusting place to be sent to. I am a health care professional and I work for the NHS. I am a nurse and I have had a crisis and was admitted to Bosworth ward for a stay. I arrived at 0130 in the morning unclean and very hungry after 2 hour drive to the ward. I asked for a shower and was declined saying policy was only between 0800 and 2000 every day the showers are open. 'We do not have the staff to supervise you' There are 4 members of staff sat at a table reading magazines and eating ice creams. Any chance of a tooth brush and tooth paste please? No you will have to get it in the morning was the reply. My bed space was shocking. I have seen cleaner mud huts in Afghanistan. Draws missing broken wardrobe. The bed sheets were clean and the bed was made. There were empty cigarette packets fag buts and rubbish all over the bed space area. It had not been cleaned for a very long time. This was just the start of a very distressing time. There were some nursing staff that were very pleasant I am very grateful to these staff, however there were a number about 4 who were shockingly rude and dismissive as well as outrightly rude to me. I also suffer from a very painful nerve injury and it had taken over 8 hours to get my pain killers prescribed let alone dispensed to me, despite having bought a great deal with me. So in addition to being in a very distressed manner, I was in great pain. When trying to get information there was no member of staff willing to talk to me in a professional manner. All equipment in the ward was dated and in poor condition. The building was in disrepair and close to not being habitable. The washing facilities were poor as well. As for treatment I was seen by a doctor by 1000 in the morning a very decent man. I was under the impression that it was a place to get better a place ensure you can be safe. However this is just a holding cell. There are no activities there is no support from the ward staff. However 3 where very engaging and helpful this must make it very hard for these staff to work there knowing every other staff member is shockingly poor. This is a place that just removes any sign of hope from a person. You can smoke and watch a TV that is covered with plexi glass. There is no stimulation there was no interaction and there was no encouragement either. You are locked up you are a patient and a hindrance to the staff. There was no treatment there was no care planning and there was no progression but to be locked up. Unable to go anywhere without someone smoking. To eat dinner and have smoke wafting in, lovely. Never allow someone to be placed here as there is very little hope for them. There is no simulation for a person here. You are locked up and left to wander around aimlessly and think of recovery. While watched by staff that feel you are a hindrance For the staff that were caring and compassionate please do not pay any attention to this review you are a credit to the NHS.

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Response from The Bradgate Mental Health Unit

We are sorry to hear that you feel so unhappy about your experience, including the environment on your ward. Iā€™d like to reassure you that improvement work is currently underway on this ward, however this can sometimes be a fairly lengthy process because we try hard to minimise any disruption and distress this kind of change might cause to patients. Some of the behaviour you describe is not what we expect of our ward staff, the vast majority of whom are dedicated, caring and compassionate, as you describe, and have worked hard to implement an intensive programme of improvements across our wards at the Bradgate Unit. So I would urge you to get in touch with me directly on 0116 225 2591 so that I can investigate your comments and concerns ā€“ your feedback will also be invaluable in helping us identify any further changes or improvements we need to make. If you prefer, you can contact our trained customer service team ā€“ either by phone between 9am and 5pm Monday to Friday on 0116 295 0830 or 0831, by email at customerservices@leicspart.nhs.uk, by post to Freepost RSUL-LSXC-AGJU, Leicestershire Partnership NHS Trust, Customer Services Team, Lakeside House, 4 Smith Way, Grove Park, Enderby, Leicester, LE19 1SX or via the online form on our website www.leicspart.nhs.uk (Under Contact Us). Samantha Pearson Acute Inpatient Service Manager Leicestershire Partnership NHS Trust

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