"I was forgotten about"

About: Victoria Hospital / General Surgery

(as the patient),

I arrived at the Victoria for the above and after changing in to the hospital gown was ushered in to speak to a nurse to confirm details, etc. It was then back out to the waiting room before being ushered in to another room for further details then back again to the waiting room - all the time carrying my clothes in a plastic back. After a further short wait I was ushered in to a third room where I sat, and sat, and sat. Eventually I heard a voice saying to someone "you can just wait in here till you are called" and then the door opened. The look on the nurse's face was one of astonishment when he saw me sitting and he asked why I was sitting there. I said I didn't know but wondered if I had been forgotten about and this indeed was the case. This was my third colonoscopy but my first at the Victoria and bore no resemblance to the privacy and efficiency of the Queen Margaret. Also the first time I have felt pain during the investigation so that also did not impress. Fortunately I have been told I do not require another one as no further polyps have appeared.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear TDC

Thank you for taking the time to tell us about your recent experience of having a colonoscopy. I was pleased to hear that you do not have to return for the procedure which must be a relief; however it would have been better had the experience been a more positive one for you.

It doesn't sound like the process was very co ordinated and I wonder if this is something the team will want to consider further. I will share your story with them which will give them an opportunity to think about theire service and ways in whcih they might make it better.


Louise Ewing

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Update posted by TDC (the patient)

Thanks for your response and I'm pleased you're going to speak to the team.

In the Queen Margaret there was no moving about - the staff came in to your cubicle where there was a bed - and it made for a much more co-ordinated experience and I feel the patients would be kept calmer but as I've said thanks for taking the matter further.