"Hospital Feedback"

About: West Heath Hospital

This is a review for the care of our dad who had hodgkin's lymphoma. He stayed on ward 12 for 8 weeks. We found his care to be very good. He was always comfortable and well looked after. Thank you to the doctor for his kind honesty about dad's prognosis and for making a quick decision to transfer him to the Sheldon unit for palliative care which is what he needed given there was no cure for dad. Thank you to all the nurses and junior doctors for looking after dad. Thank you to the ward clerk for booking transport for dad and being a friendly face or voice on the phone. Also the ward was always impeccably clean so thank you to domestic staff. He is now still at the sheldon and getting weaker by the day. He probably hasnt much longer left but he is well looked after there. We will always cherish how ward 12 helped us through this sad time. Thank you.

Story from NHS Choices

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Response from West Heath Hospital

Thank you for taking time to leave this feedback, especially at a time when your father's health is deteriorating. All feedback is very important for us, to help us to reflect on the impact we make on people's lives and the memories people leave with. Your feedback has been shared with Matron and will be shared with and discussed by the teams at both ward 12 and the Sheldon Unit.

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