"Recording Power of Attorney (POA) contact details"
About: Queen Margaret Hospital / Geriatric Assessment Queen Margaret Hospital Geriatric Assessment KY12 0SU Queen Margaret Hospital / Ophthalmology Queen Margaret Hospital Ophthalmology KY12 0SU Queen Margaret Hospital / Rheumatology Queen Margaret Hospital Rheumatology KY12 0SU Victoria Hospital / Ophthalmology Victoria Hospital Ophthalmology KY2 5AH
Posted by Dementia Daughter (as ),
In March this year I moved house, so I contacted NHS Fife medical records to confirm my new address. What I did not know was that following my mother's cataract operation in January this year, all settings ensuring correspondence is sent to me, was reset to my mother's address.
My mother has dementia and I cannot guarantee that I will see any correspondence that is sent to her.
When an appointment letter for plastic surgery was sent to my mum's address I queried this and thought that the situation had been successfully resolved. As I will be on extended annual leave in October, I had to contact a number of departments (cognitive enhancement review, rheumatology) this week regarding annual appointments. I realised that:
* the change of address details had not been shared, and
* contact details appeared to have reverted to my mother's address.
Why is it so difficult for such basic information to be held and recorded accurately?