"Disgusting service left to suffer"

About: Stepping Hill Hospital

Wish I had never gone here! GP Referred me to due extreme sudden onset of head pain for suspected haemorrhage/migraine? A&E were great and very supportive. A3 ward.......filthy old fashioned extreme fluorescent lighting and the noisiest ward ever! Left the sit in a chair for 4 hours without seeing a doctor...in pain. Was only offered paracetamol despite having visited GP as over the counter drugs were ineffective! When asked for tissues as I cried so much I was given a cheap and nasty toilet roll to use. If anyone slept in that ward they must have been drugged or dying.....there was no chance otherwise!......staff dropping things, a truck or bus with its engine running right outside the window, full blown conversations, snoring, coughing and squeaky rusty sounding drip trolleys going up and down the ward! When the 1 and only doctor for this acute medical conditions finally arrived he had a list of 25 people to see.....why do we pay for nhs again?......I have a fear of needles but no one spoke to me about this...they just left me for hours not knowing if I needs a lumbar puncture or not! Found the whole experience disgraceful! I left after 7 hours as I felt far worse than when I arrived.

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Response from Stepping Hill Hospital

Thank you for your comments. I am sorry to read that your experience of A3 was not positive. Please contact Patient and Customer Services if you would like to discuss your experience. You can telephone us on 0161 419 5678 or email PCS@stockport.nhs.uk. Kieren Done Complaints and Customer Service Team Manager

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