"Outstanding care - Guy's almost make it worth..."

About: Guy's Hospital

This was my first visit to Guy's Hospital and I have rarely been more impressed. I had been referred to the Dermatology department for a mole on my face that had been changing. From the moment I arrived the whole hospital was notable for its cleanliness and pleasant ambience. It was easy to find my way around with everything well signposted. The receptionist was lovely when I arrived at Dermatology. I was given an information sheet to read which explained what would happen - very clear and well written. I was seen on time and the doctor was friendly and skilled. I felt listened to and like I played a full part in the decision-making process. We decided to do the biopsy straight away. The nursing staff were very skilled, capable and sympathetic - special mention to a particular member of staff who was just lovely. Guy's represents the NHS at its very best. Well done!

Story from NHS Choices

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Response from Guy's Hospital

I am glad that your first visit to Guy’s was such a positive one and encouraged to learn that the environment, the information and the treatment from staff you experienced were of the highest standard. Colleagues in Dermatology were proud to receive your feedback and appreciate the time you have taken to share your thoughts.

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