"Outpatient private appointment- eye clonic"

About: West Cumberland Hospital

I was referred by my optician - all staff other than consultant I saw were fine . Consultant who did not even introduce himself spent several minutes looking at my notes - then quick examination and I was basically told what I could only say was a total dismissive manner 'nothing wrong with your eyes' take this to reception .. I tried then to ask if I could ask a question as my optician thinks I could have macular degenerative decease - I however did not get this far as although he said I could ask a question irregardless of whether I was private or Nhs the manner in which he spoke told me he really could not be bothered . I then was told that I should actually change my optician - I have total faith in my optician so basically said this and the consultant then relooked at who had referred me and still advised I change my optician. My optician also tried then to follow up and I believe got the same treatment only worse than me. What amazed me was the true lack of respect for the patient and also for members of his own profession. I believe the scan actually did show drusens - so now will have another opticians appointment and then if necessary another referral at own cost - truly unsatisfactory . I appreciate the stress of consultants however what sometimes they may not also realise is that others in other professions also may experience stress- I work each week out if the country and to take a day put as I own my own company can in itself cost me a lot of money and catch up time - I now may have to go through this again ......and also experience morworry ...

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Response from West Cumberland Hospital

Dear Debra I am sorry to hear of this recent experience at West Cumberland Hospital. I think I am right in understanding that this was a private appointment with a consultant , rather than in our core clinical service provided by North Cumbria University Hospitals? In order that we can more fully understand the circumstances we would welcome you with our Patient Advice and Liaison Service (PALS) team at the West Cumberland Hospital to explain your experience in more detail. You can reach the PALS team on 01946 523818 I hope that this will enable some resolution to your concerns. In the meantime I will draw your issues to the attention of relevant colleagues. With best wishes Alison Patient Experience

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