"Plastic surgery hand people especially Hand Clinic..."

About: Frenchay Hospital

Reception staff in the plastic surgery hand outpatients are fantastic but unfortunately cannot rate the disorganisation involved in the decision making of the consultants. Blow hot cold hot cold and waste huge portions of your life going back and forwards for a year. Have achieved nothing but hassle. When you ask questions by using the formal methods the complaints dept correspond with you but the surgical directorate feel it is not necessary to reply to anyone at all. First of all excuses about moving hospitals then write and say they have not heard back from the team then say you will hear in due course. To top it all it is a basic wrong diagnosis but requiring splints for the actual diagnosis but sent to Hand Arthritis Course involving travel, time and hassle. Having been verbally abused by the head person previously they want me to go back there!? The best bit is having a diagnosis that does not involve Arthritis which has been made by a more senior consultant elsewhere but requiring splints and easiest way to obtain splints is to go on an arthritis course and a further visit to my abusers domain to get splints made over a year later after my first appointment at Frenchay. They seem to be great with trauma injury but regular stuff seems a let down and wish I had not set eyes on the place or seen most of those I have. The exception to this is the lovely receptionists in Plastic Surgery Outpatients, the Secretary and the receptionist at the Hand Clinic in Frenchay, they have all been spot on. It is a shame the system and those who work in it are such a disaster in reality. I apparently have to go on this course as it is the quickest way to get splints made and my GP is wanting me to do this route. So I have no choice but to attend this course, waste time and pollute the planet in doing as well as it costing money for something futile.

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