"The consultant was respectful ..."

About: Bedford Hospital South Wing

(as a relative),

What I liked

The consultant was respectful and seemed competent. The nurse was friendly and relaxed, which helped to minimize nerves and embarrassment.

What could be improved

I went in for a rectal exam to find the cause of bleeding. Embarassing enough.

My ppointment was for 10:10 - I was called in at 11:10 - entirely NOT GOOD ENOUGH unless my doctor was called away to serve an emergency.

I was "prepared" for the exam by a nurse. She told me to drop my trousers and pants to my ankles and lay on my back.

In fact, this was entirely un-necessary. When the consultant came in, he immediately covered my tackle, and, after a tummy exam, he put me on my side.

Whilst I was lying there two nurses came in for chats about other work-related items. I lay there exposed un-necessarily.

The nurse was a nice lady, and I'm sure the nurses aren't interested in copping a peek at my tackle, but never-the-less, *I* felt very uncomfortable for no clinically-necessary reason.

Having a rectal exam is a miserable experience - I can't blame anyone for that, but this pointless additional humiliation was extremely unwelcome.

Anything else?

The people are lovely, but their conduct neds addressing in this. The lateness is un-acceptable. If clinics routinely run late like this, someone should ask WHY and fix it.

Story from NHS Choices

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Response from Bedford Hospital South Wing

Thank you for taking the time to post your comments on Bedford Hospital NHS Trust's NHS Choices site.

If you have not yet done so, we would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01234 795814 or email pals@bedfordhospital.nhs.uk to discuss the issues and concerns you have raised.

By contacting PALS and providing them with your details, they will be able to provide you with information as to why your clinic may have been running late. They will also be able to look into the specific concerns you have raised around privacy and dignity.

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