"Totally disgutsed"

About: Good Hope Hospital

My husband was taken into a and e with a referral from the gp for an mrI scan because he has been unable to stand up for 7 days due to leg and back pain. He was examined in the corridor while at least three cubicles were empty. He was admitted with the understanding that an mrI would be done the next day. The next day no mrI was done. All that was done was he was made to walk which put him in absolute agony and sent home saying an mrI would be done at a later date at out patients. Absolutley nothing was done and he is still lying on the floor in agony. He is in exactly the same state as he went in and nothing has been done. What I would like to know is why it was not done and how they expect him to get out patients when he cannot even stand up. The whole episode was a joke from start to finish and the service he has been given is shocking and appalling. I am absolutley disgusted. If you are in pain do not go to good hope because they will just leave you in pain and send you home.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Spricey2K

Thank you for getnig in contact with us regarding your husbands ongoing health problems.

I'm sorry to read about your experience in our A&E - if you make yourself known to my office I will contact the team ASAP and see what can be done to help your husband.

0121 424 9001 (Direct Line)

Apologies once again.


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Good Hope Hospital

Dear Spricey2k I was sorry to hear of your experience here at Good Hope. I understand that we brought forward your husbands appointment and arranged transport both to and from the hospital. Please do get in touch if I can assist you further-I can be contacted via email on ann-marie.riley@heartofengland.nhs.uk or via the telephone on 0121 424 9664. Kind regards Ann Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful