"A life saver"

About: Freeman Hospital

Went in on referal from my local Hosp for an Angiogram surmising I might need stent(s) due to unstable angina. However soon aparant I needed bypass surgery. Two days later was in HDU and then in recovery ward for about 10 days. Treatment by all staff was freindly and eficient and although there seemed to be too many just doing one job I guess that the way things are today. From Drs of whom I saw very few to nursing staff and auxiliaries and cleaners almost all were prepared to talk and introduce themselves although some had to be asked to do so. Only one refusal and I got her name eventually! Food and menus were more than adequate and varied and enjoyed eating after a few days. Physio was good. All in all a life changeing but good experience. Only disapointment was the atmosphere of the ward in the rather tired building. It was either too cold with drafts or too hot with sun shining through window and Aircon either too feeble, not working or just inefective.

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Response from Freeman Hospital

Many thanks for taking the time to post your comments regarding your stay in Cardiothoracic Services. We are pleased to note that you found the care provided friendly and efficient. Staff do endeavour to provide good communication and we would expect that all staff introduce themselves. We apologise that this did not happen on one occasion and will remind our staff of their duties in this regard. We are very grateful for your feedback regarding the standard of the food, as our Catering Department do work very hard to try to meet patients requirements. We note that you experienced fluctuations in temperature, this is something that the wards and departments in Cardiothoracic Services are aware of and are working with the Estates department to rectify. Thanks you once again and we hope you are recovering well.

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