"very little - hospital still not ..."

About: Royal Preston Hospital

(as the patient),

What I liked

very little - hospital still not dealt with sep 2007 issues in theatre

What could be improved

patient communication

having notes at clinic - 2 wasted trips!

Answering complaint without dodging issues

Anything else?

Long-term out patient following failed cataract surgery in Sept 2007. Issues in operating theatre not fully dealt with through complaints procedure. Excuses given about surgeon's sickness.Still not fully replied to these issues

Follow up treatment good, but original problem and behaviour of surgeon in theatre still not adequately dealt with.

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