This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hospital absolutely great, appointments secretary...

Story from nhs.uk

"Hospital absolutely great, appointments secretary..."

About: Clifton Hospital

I had a great experience when visiting the hospital, but when I had to re-arrange my next appointment because the one I received coincided with another appointment, that was a whole different experience. The lady was very offhand and abrupt. For someone working in a caring profession, she was far from caring. The appointment was for an unpleasant procedure as it was and the last thing I needed was to feel like I was troubling someone, which was how she made me feel.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust 9 years ago
Paul Jebb
Assistant Director of Nursing (patient experience), Clinical Governance,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 05/08/2014 at 14:54
Published on Care Opinion at 15:47

picture of Paul Jebb

Claire,

Thank you for taking the time to share feedback on your experience when contacting the appointments office at Clifton Hospital. I am sorry that the member of staff you spoke to when rearranging your appointment was offhand and abrupt. I will be raising this issue with the Administration Manager, for her to further investigate.

I am pleased to hear that when you actually visited in the hospital you had a very different, much more positive experience.

Kind Regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k