" What an excellent level of nursing I experienced"

About: Sandwell General Hospital / Trauma and orthopaedics

(as the patient),

I was admitted to hospital after being diagnosed with cellulitis.

I feel I have to say something about the excellent level of nursing I experienced at Sandwell Hospital on Newton 3 Ward. The nurses displayed a level of professionalism & care for all the patients on the ward that needs to be recognized at a higher level. I personally feel that the care I received helped speed up my recovery.

The nursing staff always seemed to be busy on the ward & maybe sometimes if they were short staffed, took a little longer to get to you, but they always apologised & took time to explain what was happening.

There are some nurses I specifically want to thank, but I apologise for not knowing there surnames. They are Tracey & Helda, a formidable team when they are working together, Monica, Claire, Henley & Rebecca. Also Claire the Ward manager & Sonia, who ensured my discharge from the ward was handled efficiently & without the time delays that some patients seemed to experience prior to me.

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Response from Sandwell General Hospital

Thank you for taking the time to leave such positive feedback. Your kind words will be passed on directly to all those involved. I am very glad to hear you had such a positive experience in one of our hospitals and I hope you will continue to think highly of us and services we offer. Thank you and I wish you well. Toby Lewis, Chief Executive.

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