"Made to feel like a person, not a number"

About: Telford referral and quality service (TRAQS)

(as a service user),

I have been referred several times now by 'TRAQS' and each time it has been a very positive experience. Everyone I have had contact with has been very helpful.

At the end of the day I was made to feel I was a person and not just a number and that I really mattered.

Thank You

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Many thanks for your positive comments regarding the service you have received from TRAQS.

I am pleased you feel that your referrals have always been dealt with in a very friendly and professional manner from beginning to end. TRAQS prides its self on the service we give acknowledging the feelings of the patient concerned.

Thank you again for taking the time to comment.

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