"absolutely disgraceful"

About: Tameside General Hospital

Tameside hospital is a disgrace of a hospital. I was refered there by my dentist yesterday for a tooth extraction referal under general. After a 4 month wait I got an appointment at the oral surgery part of the hospital. The hospital forgot to send me a letter about my appointment and I only recieved a txt on saturday saying my appointment was on monday 21st so I had to let work know on the monday I wasn't going to be in. After a very stressful pre op and bloods (I have an extream phobia of needles and hospitals which causes panic attack it's that severe) I was told my operation would be on monday 28th. I then had a phone call today (Tue 22nd) saying that my appointment has been cancelled and I had to be transferred to another hospital where they would have to do all the pre op checks again. I was in a panic and had to leave work early as I was that upset at the though of going through all that again. I expressed my concerns with the hospital who did nothing and just told me that that had transferred my files and I would be sent another appointment by another hospital. I had been referred as tameside won't take over night patients after dental extraction. However when going through my pre op I was told on the day to bring an over night bag incase I wasn't well and had to stay over night. The staff obviously do not know their jobs or how to communicate with each other. I find it an absolute disgrace putting an extreamely phobic patient through all that when they know they don't take over night patients for dental surgery. I am appauled and angry and now have to face the choice of going through another pre op which is terrifying to me or live with the constant pain of extreme toothache and the chance of infection and worse.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept my apologies this is certainly not the standard of care we expect for our patients. Without your specific details It is difficult to give specific information about individual patients as each individual needs can vary. I have shared this with Dr Mandall Consultant Oral surgery and Orthodontics and Dr Aleid Consultant Oral and Maxillofacial surgeon. They are more than happy to me with you to discuss the specifics of your case and your specific issues you raise. Please can I request that you contact Lindsay Stewart, Deputy Director of Nursing on 0161 922 5352 or email Lindsay.Stewart@tgh.nhs.uk so that we can arrange for someone to meet with you.

Once again please accept my apologies

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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