"Excellent emergency treatment at the Eye Clinic"

About: Arrowe Park Hospital

I was referred to the Eye clinic by my optician for severe 'red eye' investigation at around 16.40 on 21 July 2014. As the clinic closes at 17.00 I was given an appointment for 1445 the following day which was convenient for me. Although I'd been warned about long waits I was seen by the triage nurse at 14.45 and a doctor at 15.00. The problem was identified (severe inflammation arising from inadequately managed pollen allergy) and I left with my prescription at 15.20. I was also given advice on adequate long term management of my underlying pollen allergies which my GP had failed to provide earlier this year when I developed eye allergies for the first time. People are always ready to complain when things go wrong so I thought it would be fair to offer some praise when it's due. Thank you.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Opthalmology Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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