"Angio Cardiac Outpatient"

About: The Princess Royal Hospital (Telford)

Overall my time in the department was good. The doctor and staff who participated in the procedure I underwent were fantastic. They put me at my ease, worked well as a team and were very supportive of my needs. However on arriving at the department I found the way my details and medical assessment was taken very unsatisfactory. I know the unit was busy two people in beds and an intake of three patients for the afternoon procedures was going to be difficult for the two nursing staff and an ancillary. There was a forth person but as a trainee nurse I suppose she would not count in the numbers of staff team. Remembering names of patients with such a quick turnaround is difficult but do we have to be called dear, love, lovely. dearly. Do we really? My name is on all the forms could not the member of staff be trained to look at the notes? A quick glance would help, or not call me anything at all, I would find this far more preferable to all the familiar names which only add to de humanising the patient. In a mixed ward could care be taken when sensitive information is asked? I am sure that the man sitting next to me found the question when was your last menstrual period? just as difficult to hear as myself. As a woman of 55 years of age I am at a point in my life when I find this information sensitive anyway the whole ward knew it was five years ago so there you are a learning curve for everyone. I know the staff do not meet regularly so personal talk is always going to happen but again it just gives the impression that as patients we are not there. When it goes on all afternoon it just gets tiring. The medical care was excellent, again I cannot praise the staff who undertook the procedure enough, really professional the day ward needs reminding we are people. My answer to my criticism ask the patient to sit by the desk while personal questions are asked or use the room opposite which is part of the day ward for asking personal questions. With no distractions and personal chit chat it would not take long so staff could still work together.

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Response from The Princess Royal Hospital

Anonymous Thankyou for your comments regarding your recent visit to the cardiology ward at the Princess Royal Hospital. I have forwarded them to the Ward Manager to share with her staff. The Shrewsbury and Telford Hospital NHS Trust is always looking at improving the services it provides and welcomes your suggestions. Patient Service Team The Shrewsbury and Telford Hospital NHS Trust

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