"All the staff were really charming"

About: Knowsley NHS Walk-in Centre, Huyton

(as the patient),

After scalding my hand I went to the Huyton Walk-in Centre to see if they could help with treating it. I had a bit of a wait as I didn't have an appointment – but that was fine.

All the staff were really charming but I was most impressed with the nurse, Thomas, who treated my hand. I just felt like he had gone that extra mile for me, he was so kind. He cleaned my hand, dressed it, and explained what he was doing and what I should do afterwards. The way he explained everything – he was like a friend.

I'm not one for doing this kind of thing, giving feedback, but I was so impressed with Thomas I felt I really wanted to let you know. Sometimes you get the impression that staff see you and treat you but it’s just a job. With Thomas it felt like it really mattered.

Just little things like how to wash the grip holding the dressing in place that he explained to me. I felt really reassured and relieved.

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Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear Paris 43

Thank you for taking the time to post your comments following your treatment. We appreciate all feedback as this helps us to know how we are doing. We will pass on your posting to the relevant staff members who will be very pleased to hear from you.

With kind regards

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