"Opinions collected could be biased"

About: King's College Hospital (Denmark Hill) / Diabetic medicine

(as a volunteer/advocate),

One patient I spoke to didn't want to take part because he felt like I wouldn't get a true picture of patient experience. He said that the opinions I collected would be biased because people wouldn't say how they feel if staff who are treating you are around. For that reason he doesn't like these surveys.

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