"Problems with patient Transport service"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY Southmead Hospital / General medicine Southmead Hospital General medicine BS10 5NB
Posted by dartist1 (as ),
On 14 May I booked an ambulance to take me to Southmead hospital for an appointment in June as I was unable to drive.
On 11 June I checked that the booking was all in order for my appointment, I was told it was all OK and that I should be ready to be picked up between 10: 00 and 11: 45 in the morning for a 1: 20 appointment.
At 11: 45 I phoned Courtside as nobody had turned up. I was told everything was OK, the transport was on its way.
12: 45 – still no transport.
12: 50 – a taxi arrived to take me to the hospital. On the way to the hospital the taxi driver told me he only did this kind of hospital run when the ambulance service could not meet the time.
I got to the hospital a few minutes after my appointment time – they were fantastic. They completely understood why I was late and fitted me in.
At 4: 35 I was ready to go back home and asked the receptionist to check when transport would be available. I did not get an ambulance to pick me up until 6: 40 and after taking in a couple of other stops did not get home till 7: 50.
I was pretty stressed by the end of the day. It is stressful enough having hospital appointments and completely understand they can be delays but the experience I had was excessive. If I had to mark them I’d give them a minus score.