"Poor communication"

About: Good Hope Hospital / Trauma & orthopaedics Manor Hospital / Trauma and orthopaedics NHS Walsall CCG Walsall

(as the patient),

I was told I would get community social care support to help me have a bath. None came.

I was told I could have physio at a sister hospital. They don't know about me.

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Response from Walsall Healthcare NHS Trust

Hi Jonesjb, sorry to hear that you haven't received the support you were expecting. Please call us on 01922 656463 at your earliest convenience so that we can better understand the circumstance regarding your care.

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Update posted by jonesjb (the patient)

I have now gone back to Good Hope so I don't need help there. They sent my notes to the Manor but they didn't have them. This was a real concern but it is sorted now. I will stay with Good Hope.

I was promised someone would come to get me a seat for the bath, but I've not fallen yet so I'm not fussed and my injury is healing.

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Jonesjb

Is there anything I can help with from a Good Hope perspective? If so please get in touch with my office on 0121 424 9001 (Direct Line).

Best wishes


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Update posted by jonesjb (the patient)

Should be ok now thanks Richard. Once Physio at GH knew about my situation they did everything possible to sort me out as soon as possible.

Response from Good Hope Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments regarding your addmission to Good Hope Hospital. If you would be willing to provide further details of the particular ward you had been on, our team maybe able to look into why you did not receive the necessary support following your discharge and why you were advised that you could receive physiotherapy at another hospital. You can do this by contacted the Patient Services Team on 0121 424 0808 or via email at patientservices@heartofengland.nhs.uk Once again thank you again for taking the time to post your comments. Regards Jenny Langham Patient Services Team.

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