"out patients reception"

About: Airedale General Hospital

I recived an appointment for 4.45 last Friday to attend a clinic .on arrival at out patients we found everyone had gone home and the appointment letter did not give details of which clinic I had to attend. I know everybody wants to get home of a weekend so if clinics are going to be late wouldn't it be advisable if the letters that come out have the clinic number on them, instead I had to hunt around till I found the correct place

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Response from Airedale General Hospital

We are sorry you had an unsatisfactory experience at your recent outpatients appointment and grateful for the constructive suggestion to make improvements. This will be taken into consideration when we review the running of our outpatient clinics. Thank you for taking the time to share this with us which is greatly appreciated.

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