"Lack of communication and involvement of the..."

About: Countess Of Chester Hospital

Due to strong abdominal pain, I went to the emergency station on a Saturday early morning for treatment. I got to see a doctor about two hours after the first contact with the nurse and pain treatment, which was adequate. The ER doctor performed the essential tests and I got a CT Scan. Then the whole process slowed down and only later in the afternoon, I briefly were informed that the CT Scan revealed two kidney stones. When I asked what happens next, I only got very unspecific information and was told that I should stay in the hospital and eventually ('possibly') will get surgery on Monday. On Sunday the pain was gone and I asked if I can see a doctor to get more information on the next steps. Only late in the afternoon, a team of doctors stopped by briefly to say that the kidney stone may have been flushed out by the liquid infusion but I should stay another night anyway. It seems this hospital wants to fill its beds and is not considering the actual condition of the patient. This I find is highly annoying and leaves me with a bad impression; there is either a lack of proper policies in place or simply no culture for listening to a patient.

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Response from Countess Of Chester Hospital

Dear Sir/Madam, We are sorry to learn of your concerns about your recent treatment and care. We take all patient feedback very seriously. We would like to use your comments to see what happened on this occasion. Please contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally. The Patient Experience Team

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