"I fractured my wrist"

About: Chorley & South Ribble Hospital / Trauma and orthopaedics Royal Bolton Hospital / Accident and emergency

(as the patient),

Having fractured my wrist I was advised by the excellent walk in centre to attend A & E of Royal Bolton Hospital. I can only say that I was dealt with professionalism. However, some two weeks later I attended Royal Bolton Hospital Fracture Unit for an operation on my wrist and was required to attend at 7.30am. i was asked to change into operating gear under my own dressing gown. I was kept waiting, however had no food or drink as required in a side room which was not very warm or comfortable for 7 and a half hours! Whilst I appreciate that others would take priority in emergencies arriving at the hospital. I do think that someone should have informed me of the delay and especially at my age, as you are somewhat apprehensive about the coming operation.

Subsequent to the forgoing experience, I attended treatment at Chorley and was satisfied with the service provided.

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Response from Bolton NHS Foundation Trust

We're sorry that your experience at the Royal Bolton Hospital was unsatisfactory.

The only reason for your delay or cancellation would have been because an emergency/trauma case had been admitted suddenly and had to go straight to theatre. We're sorry this caused you distress and unnecessary starving, the ward should have kept you up to date with any changes.

As you were probably on the morning theatre list, it is normal practice to ask our patients to get ready for theatre after they arrive as sometimes the order of the list can change.

Again we are sorry that your stay at our hospital did not go according to plan.

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