"Reassuring ambulance team "

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I have a neurological condition following a stroke when I was in my 40s. In the week leading up to this occasion when I needed the 111 service I had terrible problems with pressure on the left side of my head, over the temple. I felt disorientated and wobbly, my gait was affected.

I was at my daughter’s house; she was becoming increasingly concerned and called 111 for advice. Because of my previous stroke history they sent an ambulance team to see me.

It was Sam and Hayley who came out to attend, I cannot praise or thank them enough. They were on the ball, totally professional humorous and reassuring. They did all the tests they could, Sam did not suspect another stroke but was puzzled by the symptoms and with further tests and observations thought it may be a form of arthritis. However, he could not take the risk and decided that I needed to be seen by a doctor for a confirmed diagnosis.

I was taken to Newquay hospital where the doctor came to the same conclusion as Sam.

I just wanted to thank Sam and Hayley for looking after me so well, in fact they reassured my daughter and my small grandson as well, both of them were worried.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Off298

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would like to pass your kind comments onto the 111 service, and to Sam and Hayley who came to your aid.

Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave you.

Thank you again for providing feedback on our service.

Kind regards


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