"Suprisingly speedy treatment but poor attitude of some staff"

After many bad experiences of the Royal Gwent over the years with my son myself and a friend, his was life threatening, l have to say the speedy response of the ambulance was very fast and the attitude of the ambulance staff was very efficient and very caring and kind.

A few days ago I slipped and very badly injured my back, I was taken by my husband to Neville Hall and was discovered to have several fractured ribs. Thursday morning l tried to get up and started to have very severe muscle spasms, my husband called an ambulance and it took me to the Gwent.

The Doctor was very good, efficient and kind, but when l had an x-ray l had a spasm attack and one of the staff was not very understanding or nice she was very rude.

The older lady and the man taking the x-ray were very kind. I collapsed in their arms while my whole body went stiff with the spasm. I had no control of my body and she was demanding I sat back down in the wheel chair. I just couldn't move and in terrible pain.

I don't think she should be around sick people. In fact I suggest she has a course in people skills. Then when I was discharged I went to try to get up from the bed and again another nurse needing people skills, when you are in a lot of pain you need understanding not someone telling you how good they are and you should listen to them and then tutting, turning away saying l know I'm right, that does not build confidence in someone who is in terrible pain, a small thing to complain about but attitude is a big to someone in pain.

Apart from those 2 people my experience was a good one of the hospital and I will not worry about going there in the future. The only thing I would say is don't employ people who can't engage with patience who need kindness and understanding.