"Traumatised by my experience in Fordingbridge..."

About: Fordingbridge Hospital

Apart from 2 or 3 nurses a sister and a caring porter there was a total lack of good caring nursing. After 3 weeks in Fordingbridge I discharged myself and came home traumatised from my experience. After 3 weeks in Southampton General I was promised intensive physio if I went to Fordingbridge - in 3 weeks I received about 20 minutes of physio altogether. One of the physios even told me I would never walk again! Even if this was true, and she didn't know if it was, she should never have told me like that. They said they only had 2 physios for 20 patients so not to expect much physio. I was told that Fordingbridge was for rehab and all they had to see that we got up for meals and washed and dressed. I spoke to a patient who had been in there for 20 weeks and one who had been in there for 16 weeks! One male nurse regularly woke me by grabbing my arm at 6 am to put a BP cuff on and stuck a thermometer in my ear then dropped my arm back on the bed without a word. On more than one occasion the late shift gathered at the end of my bed after we had been settled down for the night and had a noisy discussions about hospital procedure and staffing arrangements and whether they should change jobs. I know it was more difficult for me because I couldn't see, but I didn't feel I was given the reassurance that would have made all the difference.

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Response from Fordingbridge Hospital

Dear Mr Green Thank you for taking the time to post the feedback about your experience at Fordingbridge Hospital. We are very sorry to hear about the care that you received and Vicky Melville, Integrated Services Matron will be contacting you to discuss your feedback. The Trust recognises that in order to improve our services we must listen to the people who use them and learn from their experiences so that we can make changes where necessary and ensure that other people do not have the same experience. If you wish you can also contact Complaints and PALS on 02380 874065 or by e-mail hp-tr.complaints@nhs.net as we would welcome the opportunity to discuss your experience with you. Kind regards Complaints and PALS

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