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Getting help at the Cawley Centre

Posted By HD3456

"Getting help at the Cawley Centre"

About: Adult mental health (Southwark)

(as a service user),

I can't say the staff didn't make mistakes or get it wrong, but most of the time they go out of their way to help, support and engage you.

The staff at the Cawley are in my opinion, some of the most committed, dedicated people I have ever met in all my years of treatment for mental health problems.

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Responses

Response from Bill Berry, Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate, South London and Maudsley NHS Foundation Trust 9 years ago
Bill Berry
Patient Experience Manager, Patient Public Involvement Team Organisation and Community Directorate,
South London and Maudsley NHS Foundation Trust

I work in the Patient Experience team and my role is to work with staff and service users to make improvements to our services

Submitted on 23/07/2014 at 09:57
Published on Care Opinion at 11:01

Dear HD3456

Thanks for posting about your experience of using The Cawley Centre.

I think your comments are fair and balanced and I'm sure for most people that's they'd hope for from staff who care for and treat them. Our staff are not infallible and don't get everything right but they strive to do the very best they can day in day out.

I will pass on your kind comments to the team as its nice hear positive comments like this.

Regards

Bill

Service Improvement Manager

Patient and Public Involvement Team

Directorate of Organisation and Community

South London and Maudsley NHS Foundation Trust

Denmark Hill

London SE5 8AZ

bill.berry@slam.nhs.uk

M: 07825180472

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