"Bad care management in trauma and orthopaedics"

About: University Hospital (Coventry)

After being diagnosed with arthritis of both hips, I was referred to an orthopaedics team at Coventry University Hospital, where I was put on a waiting list for surgery. I waited months for an appointment to come through for my first operation, only to be given a week's notice that I would need to attend hospital for surgery on a Saturday. One the day of the operation, I was put under general anaesthetic but came round to be told that the surgeon was unable to carry out surgery, because I would in fact need open surgery. The surgeon didn't explain why he wasn't able to tell from my scans that I needed open surgery. However, he did tell me that I would have an appointment back at the clinic within 2 weeks and my operation would be carried out within 2 months. A while later, I got a clinic appointment for 2 months' time. I called the hospital and was told that they had no idea I hadn't had my op. As far as they were concerned, I had been operated on and just needed a follow-up appointment. Since then, I have been told that I will now have to wait 35 weeks for my operation, which means I am back at the start of the waiting list. This whole affair seems to me like an attempt to massage waiting list figures by getting people into hospital, ticking them off the list but carrying out no work. It's either that or an appalling failure by staff to communicate about patients in their care and a total disregard for the discomfort of patients.

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Response from University Hospital (Coventry)

Dean, Thank you for providing feedback on your operation at University Hospital, Coventry in July 2014. I understand that there was some confusion in the team and this was simply down to communication. Sometimes issues only come to light in the theatre (despite scans taking place beforehand) and it appears that this wasn’t explained to you. However, I understand that after raising your posting with the team they have been in touch with you and you will get a date for surgery in September which I believe you are happy with. If you would like an opportunity to further discuss with us any concerns you have please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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