"Fantastic care at A&E"

About: Royal Albert Edward Infirmary / Accident and emergency

(as the patient),

Just a quick note to say that after dropping a pair of scissors onto my foot yesterday - and it rapidly turning into a very large swelling beneath the wound - I phoned 111 after panicking and was advised to attend the nearest accident and emergency.

I have a long history of mental health problems and self injury, and was terrified about how I would be able to cope with a wait in A+E.

However, on arrival I was seen within 5-10 minutes, had the wound cleaned, was sent for an x-ray and had a follow up consultation, all within the space of an hour.

All the staff were extremely pleasant and caring, in particular the nurse practitioner Marie, who was reassuring and very pleasant, and struck that elusive, but invalauable balance between professionalism and compassion. I felt that I was treated so well that I didnt have to ask for any arrangement to be made regarding my mental health issues.

My only negative point was there was no privacy at all during 'check-in'.

In and out within an hour including x-rays - you couldnt ask for a better service.

Thanks Marie and NHS! ! !

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for taking the time to provide your very kind feedback regarding your attendance to Accident and Emergency at the Royal Albert Edward Infirmary. I was happy to read your comments about the staff involved in your care, in particular Nurse Practitioner Marie. Your posting has been forwarded to the General Manager and Head of Nursing for the Division of Medicine, who will share your posting with all the staff concerned, as well as taking on board your feedback with regards to the privacy during your registration at Accident and Emergency.

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