"Waiting time for teenagers operation"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted by H Dagg
My 13 year old daughter met her consultant at the RVI in October 2013 when it was agreed that she required spinal surgery. The consultant felt that May/June 2014 would be a suitable time for her operation and wrote to us to confirm. At her follow up appointment in April 2014 the consultant again agreed surgery would take place in May/June 2014- again he wrote to confirm this. I have contacted his secretary and the waiting list team for updates and have been given dates that have never materialised, on numerous occasions I have been promised someone would return my call - which never happens. I have written a formal complaint outlining the issues regarding my daughters treatment - mainly managing expectations, a waiting list exceeding the 18 week target and the poor customer service. Since receiving my complaint I have given 3 possible dates - again none of which have happened. Last week I was told the Patient Director would call me - I am still waiting. I have received the written response to my complaint today which really just makes excuses- I don't believe the hospital will put anything in place to ensure others aren't treated in a similar manner.