"One Week In Ward E8 - Early June 2014"

About: Southampton General Hospital

I have nothing but the highest praise for all the NHS staff who cared for me during this short period, despite the obvious extreme pressure under which they were having to work. It is to their credit that they remain so cheerful on such long shifts, and I witnessed teamwork to a very high level. I give full marks to the contract catering company for the quality of the meals they provided. The food looked, and was, appetising - the ward's empty plates at the end of each meal.spoke for itself. The only downside was provided by two of the agency nurses on the Sunday night shift. One was allowed to wear shoes with heels that loudly 'click-clacked' all night. The other, in preparing me for a Sigmoidoscopy session, left me on a commode, with no toilet paper, and went off duty without apparently alerting one of the day staff.to take over.my care.

Story from NHS Choices

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Response from Southampton General Hospital

Thank you for your kind and positive comments about the care you received from this team, which we will share with them. Your comments will also be shared with the catering manager and we are delighted that you found the food appetising and enjoyed it. It was disappointing to read about the 'downside' incidents and are sorry that these occurred.

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