"Fantastic Team on Ward 100"

About: Hull Royal Infirmary

My mother was on Ward 100 from April to July 2014. During that time we had the opportunity to observe the workings of the ward at close hand and to get to know the individual staff working both days and nights. It became clear during that time that the vast majority from staff nurses through to kitchen staff and the cleaners were friendly,caring and very professional. My mother was treated with great respect despite an illness which left her bed bound and all efforts were made to improve her health. Staff were keen to update us and despite having substantial workloads able to offer substantial levels of TLC. On a more critical note the 2 weekly change of consultants was a barrier to the improvement of longer term patients and it would have been nice if the matron had taken the time at least once to have said a couple of words to us during the 3 months we were there. However this is a team the hospital management should be proud of. They were giving first rate training to the students entrusted to them ( some of whom were exceptionally good) and first rate care to the patients. An excellent advertisement for a hospital which we know is struggling in many areas.

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Response from Hull Royal Infirmary

Thank you for adding your comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff on ward 100 are made aware of this. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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