"EPU - not a good experience"

About: Princess Alexandra Hospital (Harlow)

I understand that the unit operate like the a&e department, on a while you wait basis. Having experienced a miscarriage earlier this year, spotting at 5.5 weeks and again at 7 weeks is causing me a lot of distress. After an hour of waiting, we (my husband and I) were taken into a ward like room where another 2 patients were being treated and I was asked all the personal questions in front of these other 2 patients. This is unacceptable for confidentiality and the sensitivity of the problem. For the other patients too! We then had to wait another hour and a half to see the consultant, during this time other patients were getting scanned. The consultant said he couldn't offer us a scan today and that I would have to wait for an appointment up to 2 days later for a scan. No reasons given, just told that it's unlikely that I'm miscarrying as I had paid for a private can a week ago and a heartbeat was detected. I left feeling like we had completely wasted my time and felt like we hadn't been taken seriously. Why were the other women getting scanned and we weren't? They were in the same situation, as they were discussing it in the waiting room. I felt let down by this unit, doesn't say much for the service when a patient leaves and feels that they have no choice but to pay for another private scan.

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Response from Princess Alexandra Hospital

Dear Anonymous, It is distressing to read your experiences about the lack of privacy you experienced, I certainly would not want this for my partner and so can understand how this must have made you feel. I have asked the Head of Nursing and Clinical Director for Women's Services to review your comments and look at how this is happening. We will be looking closely at what is happening in the clinic overall too, as although I cannot make any comment about the clinical care you received, a reasonable and timely explanation of your care has evidently not been provided to you, this is not acceptable. I do not want to leave you feeling let down, and so wherever you are now in your journey, I would like you make contact on 01279 82 70 84 or email directly on pals@pah.nhs.uk and we will do everything we can to resolve the issues you have raised.

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