"Booking Neurophysiology appointments"

About: Charing Cross Hospital / Neurology

(as the patient),

Charing Cross PALS are as always unresponsive and not doing what they are supposed to do when patients have issues.

This department's booking system solely runs by an answering machine - at times without. Nobody phones you back when requesting to reschedule. No communication, no rescheduling.

Contacted PALS - as always, no reply / or a sporadic reply leading nowhere. I simply give up. Perhaps, that's what they want.

Service is good at Charing Cross generally but once you need a rescheduling, you get nowhere. Also, the appointment was given in such a short notice. Unrealistic.

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Response from Christine Cornell, PALS manager, Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust is sorry to read of your experience and we apologize.

It would be important to investigate and respond to the concerns that you raise. I am sorry that you have not had a response from PALS but assure you we will respond and hope you will contact us with your details so we can investigate pals@imperial.nhs.uk

or call 020 3303 0088 and ask to speak to the PALS Manager, Christine Cornell

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