"a rude receptionist on the physio department"

My mother was left waiting for 20 mins at the physio department yesterday. When she approached the 'receptionist' she was informed in a rather rude tone that she had arrived on the wrong day for her appointment. My mother tried to explain to this individual that she was sure she was correct but received a very frosty response. On going home, my mother checked her appointment card and she had arrived on the correct day and time for her appointment. She contacted the 'receptionist' to let her know, who unbelievably continued to be quite rude to my mother. Finally, my mother received a begruding apology from this individual. My mother was left upset by this experience. Very poor patient care and poor attitude.