"Doctors/Cosultants at QE Birmingham"

my experience at QE hospital recently and still on going has been stressful, full credits to the nurses, however i found the doctors to be rude and in too much of a hurry to get me out. this particular consultant whenever i saw him was always in a hurry, he first time i saw him he palmed me off to another consultant because he deemed my case not urgent, and rightly so the doctor he palmed me off to quickly saw me and sent me on my way, i couldnt blame him as he looked busy himself. he recommended i had my operation within two weeks of my injury, its now been over ten days i had my M|RI on a sunday and saw him about it yesterday although i was booked by hes secretary on a day he wasnt in. when he saw me, he spoke to me on the counter in front of all the other patients told me theres no room unless i wanted to wait, he then proceeded to draw an illustration of what my mri scan revealed on a piece of paper he pulled out of no nowhere, i claimed he was too busy to do the operation and i would be on a long wait so hes gonna have to palm me off again to another surgeon. i am still no where close to understanding what my injuries entail, what is involved in the operation, the healing process or any information that will put my mind at ease. my operation can also be cancelled if thy are too busy at the last minute. I am not been ignorant, i can clearly see they all all busy and as i said full credit to the nurses, everyone is doing the best they can and i cant fault that, its hard not to point the finger however been left clueless about an injury that threatens ones livelihood can have its effect psychologically. I was made to feel, specially by the consultant that my case wasnt important, perhaps to him but to me its an injury that not only has its effect on my health but a large part of my life. I completely respect other people injuries or illnesses however i feel everyone should be able to get the same care and attention, something which i feel this particular consultant has severely lacked. its now 11 days into my injury, i have an appointment for surgery that is almost one week after the recommended date i was given and is not definite, and i still have no information about my injury that will put my mind at some sort of ease, till it is operated on. i dont know if i will regain full use or if i wont, i dont know how long i will be in hospital for, how long the operation will take.

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Response from Queen Elizabeth Hospital Birmingham

Dear David, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that your experience has been poor and we are sorry for the way this has made you feel. This is certainly not the type of experience we aim to provide. We are keen to investigate what has gone wrong and take action to improve the service we provide. In order to do this we would be very grateful if you could provide contact details so that we can speak to you directly. We will need further information from you regarding which area you have been treated in and by which clinical team. If you would like them to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.