"The staff in A&E were superb ..."

About: Royal Berkshire Hospital

(as the patient),

What I liked

The staff in A&E were superb - couldnt fault them at all - however the story was very different within the main hospital.

What could be improved

I had the misfortune of being admitted to Royal Berks for a leg infection. The first night I was in a ward with the opposite sex with elderly patients. The subsequent nights I was in a ward with elderley men. The ward toilets were filthy in the mornings, patients calls for assistance during the night were frequently ignored - in fact they were told to soil themselves in the bed. C-Dif was rampant in the ward I was in and frankly it was no wonder. I eventually discharged myself to avoid getting infected. I then had to wait for several hours whist my prescriptions were made up. I spent I night in a Spanish state hospital recently and it was a refreshingly different experience !! We have a lot to learn here in the UK.

Anything else?

I wouldnt wish this place on my worst enemy !!

Story from NHS Choices

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Response from Royal Berkshire Hospital

We are saddened to see that a patient was disappointed with the care/cleanliness we provided which falls below the standard we expect. We would urge you to contact our Patient Relations team so that we can investigate further. Telephone 0118 322 8338 or email talktous@royalberkshire.nhs.uk

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