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Still waiting...

Story from nhs.uk

"Still waiting..."

About: St James's University Hospital

I was admitted to st james's 11/11/13 for gallstones under the care of a professor. After a month of excellent care in high dependency unit Bexley wing I was allowed home and told I was to return for an endoscope. In april this year i was called in for an endoscope only to find after waiting 3 hours there wasn't a bed available and I was sent home. To cut a long story short i have been waiting for eight months, and have not progressed any further. I have not been called back for the endoscope, or received any treatment whatsoever. I have had a drain bag attached to my stomach for all this time. What the hell is happening?

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Responses

Response from St James's University Hospital 9 years ago
St James's University Hospital

Submitted on 23/07/2014 at 13:59
Published on nhs.uk on 24/07/2014 at 04:00

Dear Samuel Duckworth Thank you for your comments about the care in Bexley Wing I will pass these on. However, I am sorry that firstly you had to wait so long for your appointment only to then have the procedure cancelled after waiting 3 hours. This poor experience must have been incredibly frustrating and the fact that you're still waiting must be distressing. In order to resolve this issue, could you please contact us so that we can get some more details. You can contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Scott Senior Nurse - Patient Experience

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