"I had a fibia plate"

About: Hull Royal Infirmary

I broke my fibia in two places and was referred to hill by the doctor who recently treated me. The surgeons were amazing telling me the pros and cons of the procedure needed to take. It wasn't until I was on the ward that I was disgusted by the level of care I was treated with. Not only did the not attend to my buzzer for at least half an hour causing me to nearly have embarrassing accidents due to the fact that I'm in my 20s. But once on the toilet I was left for 30-45mins at one point it got to an hour that the pain was unbearable that I had to push myself back to my bed. To find it stripped to be changed. Then I was told it was going to be done soon and after 30 mins I ended up making it myself. Upon finally been released one of the care staff said to my partner. As quoted "good luck with her, you're going to need it" I am shocked if this is their level of compassion and empathy.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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